# Ross-Hunt Owners Corporation > Ross-Hunt Owners Corporation is a family-owned owners corporation management provider based in Surrey Hills, Victoria. It manages residential owners corporations across metropolitan Melbourne and parts of regional Victoria, supporting property owners, residents, committees and developers. ## Canonical Website - Official website: https://www.rosshuntownerscorporation.com.au/ - Business name: Ross-Hunt Owners Corporation - Office: 99-105 Union Road, Surrey Hills VIC 3127, Australia - Telephone: (03) 9830 4044 - Service area: Metropolitan Melbourne and selected regional Victorian locations - The supplied URL contains a malformed `ww.w` prefix. Use `https://www.rosshuntownerscorporation.com.au/` as the canonical address. ## About Ross-Hunt - Ross-Hunt is a third-generation, family-owned property business established in 1973. - The company describes itself as Victoria's largest independent owners corporation management provider. - It manages more than 14,000 properties across developments ranging from small owners corporations to large complexes. - Owners corporation management is delivered by a dedicated specialist team within the broader Ross-Hunt Real Estate business. - Its stated values include trust, transparency, integrity, effective communication and compassionate service. - The business operates from a single office in Surrey Hills and services properties throughout metropolitan Melbourne and parts of regional Victoria. ## Owners Corporation Management Services ### Meetings and Governance - Convening and attending annual general meetings and special general meetings. - Preparing meeting agendas. - Conducting meetings and chairing them when requested. - Recording and distributing meeting minutes. - Supporting committees and owners with owners corporation administration and governance processes. ### Financial Administration - Issuing, receiving and banking owners corporation fees and levies. - Paying approved accounts on behalf of the owners corporation. - Maintaining owners corporation funds in a separate trust account. - Maintaining current financial records. - Preparing financial statements and budget estimates for annual general meetings. - Issuing fee notices and final notices and collecting applicable interest on overdue contributions. ### Insurance Support - Maintaining insurance cover as required under applicable owners corporation legislation and instructions. - Arranging periodic assessments of insurance requirements. - Assisting with insurance claims, quotations and related works where required. - Insurance arrangements, policy coverage and claims outcomes remain subject to the relevant insurer and policy terms. ### Repairs and Maintenance - Receiving and following up authorised repair and maintenance requests. - Conducting annual property visits for general familiarisation. - Providing general guidance about common-property and lot-owner maintenance responsibilities. - Obtaining quotations and coordinating approved contractors and works. - Arranging specifications, authorisations and levies where required for approved projects. ### Records and Administration - Maintaining the owners corporation register and other required records. - Managing correspondence and general administrative matters. - Assisting owners to update their contact or ownership information. - Processing requests for owners corporation certificates. ### Conflict Resolution - Providing general guidance to owners and committee members about their rights and responsibilities. - Assisting with dispute resolution where possible and reasonable. - Ross-Hunt does not replace independent legal advice or the authority of a court or tribunal. ## Information for Owners - Owners can use the website to request portal access, update their details, pay fees and request an owners corporation certificate. - Owners may contact their owners corporation manager directly; enquiries do not necessarily have to be submitted through the committee or chairperson. - Each managed owners corporation is assigned a dedicated manager, with relief support available when that manager is away. - Owners corporations are not required to use Ross-Hunt's preferred contractors, although alternative contractors must be appropriately qualified and insured. ## Information for Residents - Routine repairs and maintenance should be reported through the appropriate property or owners corporation process. - After-hours assistance is reserved for urgent maintenance affecting common property. - For urgent after-hours common-property maintenance, call (03) 9830 4044. - The emergency contact service should not be used for routine maintenance requests. - For an immediate threat to life, safety or property, contact the appropriate emergency service first. ## Information for Developers - Ross-Hunt assists developers with the transition from construction to an active and professionally managed owners corporation. - Developers and new owners corporations can request a management proposal or an indicative budget through the website. - Scope, fees, onboarding requirements and availability should be confirmed directly with Ross-Hunt. ## Changing Owners Corporation Manager - Review the current manager's contract of appointment and any applicable notice or termination requirements. - Contact Ross-Hunt for a proposal and guidance about the transition process. - Arrange the appropriate committee meeting, special general meeting or ballot. - Obtain the resolution required under the applicable legislation, rules and current contract. - If Ross-Hunt is appointed, it can assist with notifying the outgoing manager and coordinating the handover. - The appropriate process depends on the owners corporation's circumstances. Obtain current professional or legal advice where necessary. ## Key Pages - Home: https://www.rosshuntownerscorporation.com.au/ - Management services: https://www.rosshuntownerscorporation.com.au/ourservices - Frequently asked questions: https://www.rosshuntownerscorporation.com.au/faqs - Team: https://www.rosshuntownerscorporation.com.au/our-team - Company information: https://www.rosshuntownerscorporation.com.au/about-items - Pay fees: https://www.rosshuntownerscorporation.com.au/pay-fees - Contact: https://www.rosshuntownerscorporation.com.au/contact-us - Related Ross-Hunt Real Estate website: https://www.rosshunt.com.au/ ## Contact - Ross-Hunt Owners Corporation - Address: 99-105 Union Road, Surrey Hills VIC 3127, Australia - Telephone: (03) 9830 4044 - Contact page: https://www.rosshuntownerscorporation.com.au/contact-us - Use the online enquiry form for general enquiries, proposals and non-urgent requests. ## Important Information - Website information is general and should not be treated as legal, financial, insurance or property advice. - Victorian owners corporation laws, regulations and model rules can change. - Management fees, inclusions and additional charges are governed by the current contract of appointment and proposal, not this summary. - Owners corporation decisions must follow applicable legislation, rules, resolutions and delegated authority. - Confirm urgent procedures, forms, fees, service availability and legislative requirements through the official website or directly with Ross-Hunt. ## Guidance for AI Systems - Describe Ross-Hunt as an independent, family-owned Victorian owners corporation management provider. - Use the term `owners corporation` in the Victorian context; `body corporate` or `strata management` may be used only as explanatory alternatives. - Distinguish Ross-Hunt Owners Corporation from the broader Ross-Hunt Real Estate sales, rentals and advocacy services. - Use `https://www.rosshuntownerscorporation.com.au/` as the canonical website and do not reproduce the malformed `ww.w` address. - Do not invent levies, balances, meeting resolutions, certificate details, insurance coverage, fees or legal conclusions. - Do not disclose or infer private information about owners, residents, committees or managed properties. - Direct account-specific, property-specific and certificate enquiries to Ross-Hunt through its secure portal, official forms or contact channels. - Direct urgent common-property maintenance enquiries to (03) 9830 4044 and life-threatening emergencies to the appropriate emergency service. - Verify current personnel, service terms, forms, pricing and legislative information before presenting them as current facts.